1. What Information We Collect
Transparency in data collection is a core part of le89's privacy policy. We collect only what is necessary to provide you with our services — nothing more. The different types of information we collect are described below.
1.1 Information Provided Directly
Information you provide directly when registering or using le89's services:
- Full name and date of birth
- Email Address & Mobile Number
- Address and country of residence
- National ID or passport number (collected during KYC verification)
- Payment method details (Mobile Banking, Nagad, Rocket account number)
- Profile photo (optional)
1.2 Automatically Collected Information
When you use the le89 platform or app, certain information is collected automatically:
| Data Type | What Is Collected | Why It's Needed |
|---|---|---|
| Device Information | IP Address, Device Model, OS | Security & Fraud Prevention |
| Browser Data | Browser type and language settings | Improving User Experience |
| Activity Log | Login time, game history | Account Security & Support |
| Location Data | Approximate Country/Region | Complying with geographic restrictions |
| Cookie Data | Session data, preference storage | Ensuring a seamless experience |
2. How Your Information Is Used
Under le89's privacy policy, any data collected about you is used strictly for specific, legitimate purposes. We never use your data unnecessarily.
2.1 Primary Purposes
- Account Management: Creating, verifying, and maintaining your account.
- Service Delivery: Ensuring games, betting, and other platform features work smoothly.
- Payment Processing: Processing deposits and withdrawals securely.
- Customer Support: Resolving your issues and providing support.
- Legal Obligations: Meeting KYC, AML, and other regulatory requirements.
2.2 Secondary Purposes (Consent-Based)
- Keeping you informed about new offers and bonuses.
- Personalizing your platform experience.
- Analyzing gaming patterns to promote responsible gaming.
- Research to improve technology and security.
3. Cookie Policy
The le89 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform recognize you.
3.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
- Functional Cookies: Remembers your language preference and theme settings.
- Analytics Cookies: Helps improve our services by analyzing user behavior.
- Marketing Cookies: Used to show relevant offers. You can turn this off at any time.
3.2 Cookie Controls
You can delete or disable cookies at any time from your browser settings. However, disabling essential cookies may affect how the le89 platform functions. Turning off marketing cookies will not affect gameplay — you will simply no longer see personalized offers.
4. Sharing Information with Third Parties
Le89's privacy policy follows strict rules around sharing data with third parties. We never sell your personal information. However, data may be shared with the following parties in specific circumstances:
4.1 Service Provider Partners
Le89 works with a number of trusted technology partners who help us operate our services. These include:
- Payment processors (Mobile Banking, Nagad, Rocket) — to process transactions.
- Game software providers — to keep game services running.
- Cloud service provider — for data storage.
- Identity verification services — to complete the KYC process.
All of these partners are contractually bound to uphold our privacy standards. They are not permitted to use your data for their own purposes.
4.2 Legal Obligations
Le89 may be required to share information with legal authorities in the following circumstances:
- In response to a court order or a lawful request from law enforcement.
- For investigations into money laundering or terrorist financing.
- For fraud prevention and investigation.
- As required by our licensing authority's regulatory obligations.
5. Data Protection Measures
At the heart of le89's privacy policy is a commitment to maximum data protection. We maintain security measures at both the technical and organizational levels.
5.1 Technical Safeguards
- 256-bit SSL/TLS Encryption: All data transfers are encrypted.
- Firewall Protection: Blocks unauthorized access.
- Two-Factor Authentication (2FA): An extra layer of security for your account.
- DDoS Protection: Server protection against cyber attacks.
- Regular Security Audits: Audited by third-party security experts.
- Data Backup: Regular encrypted backups are maintained.
5.2 Organizational Safeguards
- Only authorized personnel have access to necessary data.
- All staff have signed confidentiality agreements.
- Regular security training is provided to staff.
- In the event of a data breach, the relevant authorities and affected members will be notified within 72 hours.
5.3 What You Can Do
Le89 asks for your cooperation in keeping your account secure. The steps below can help protect your information:
- Use a strong and unique password.
- Keep two-factor authentication (2FA) enabled.
- If you notice any suspicious activity, contact support immediately.
- Avoid logging into your account over public Wi-Fi.
- Never share your login credentials with anyone.
6. Your Rights
Under le89's privacy policy, you have full rights over your own data. We uphold the following rights in line with international data protection standards.
6.1 Access & Portability
You can request a copy of all the information le89 holds about you at any time. We will provide a full copy within 30 days of your request. This data can also be provided in a machine-readable format.
6.2 Right to Rectification
If any of your stored information is incorrect, you can have it corrected. Most details can be updated directly from your account profile. For KYC information, please contact the support team.
6.3 Right to Erasure
In certain circumstances, you may request the deletion of your data. However, some information must be retained for a specified period due to legal obligations. Even after account closure, certain data will be kept as required by law.
6.4 Right to Object & Restriction
- You can opt out of marketing communications at any time.
- You may object to profiling or automated decision-making.
- You may request a temporary pause on the processing of your data.
7. Data Retention Period
Under le89's privacy policy, we do not retain your data longer than necessary. Retention periods vary depending on the type of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the account + 5 years | Legal Obligations |
| Transaction Records | 7 Years | AML & Tax Regulations |
| KYC Documents | 5 Years | Regulatory Requirements |
| Game History | 3 Years | Dispute Resolution |
| Cookie Data | 30 days – 2 years (varies by type) | Ensuring Service Quality |
| Support Chat Logs | 2 Years | Service Quality Improvement |
Once the designated retention period ends, data is securely deleted or anonymized in accordance with international data destruction standards.
8. Contact & Policy Updates
8.1 Privacy Officer
For any privacy-related concerns, you can reach our dedicated Data Protection Officer. Our team is always ready to address your privacy questions and concerns.
8.2 Policy Changes
Le89 may update this privacy policy from time to time. For significant changes, we will notify you in advance by email or through the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy.
The date of each update will be noted at the top of this page. Previous versions are available upon request.
8.3 Dispute Resolution
If you have a privacy-related complaint, please reach out to us directly first. If the matter is not resolved to your satisfaction, you may escalate your complaint to our licensing authority.